Shipping policy
SHIPPING & DELIVERIES
Delivery
Hoi P’loy is based in Cape Town, South Africa. We ship Nationally and Internationally using a hand to hand courier.
Cost of delivery
The delivery cost depends on the parcel weight, dimensions and area of delivery. The price is calculated according to the tariffs set by our courier company. However, we have done our best to source the most cost effective and reliable agent. Flat rate delivery cost and free delivery only apply to retail orders which are placed online.
| Destination | Cost | Delivery Time |
|---|---|---|
| Collect from our Salt River Showroom (48 Hopkins Street, Salt River, Cape Town) | FREE | Once ready, Mon-Fri 9am-5pm |
| City Bowl, Cape Town (City Centre, Oranjezicht, Vredehoek, Gardens, Tamboerskloof, Foreshore) | R60 (FREE on orders over R500) | 1-2 business days |
| Western Cape | R120 | 2-4 business days |
| Rest of South Africa (National) | R160 | 3-7 business days |
| International (Rest of the World) | Quote on request — email info@hoiploy.com | Varies by destination |
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Important note for international orders:
- We do ship internationally, and you are welcome to place your order through our online store. However, because international shipping costs vary significantly by destination, weight and parcel dimensions, your order will be confirmed only once we have provided you with an international shipping quote and you have approved it. After you place your order, our Customer Care Team will contact you within 1-2 business days with a shipping quote based on your full shipping address, phone number, and the exact items and quantities ordered. Once you have approved the quote and settled any shipping cost difference, we will dispatch your order and complete the required export paperwork. You remain responsible for all additional paperwork, duties and taxes required by the destination country prior to delivery.
- As an international buyer you are responsible for any and all duties and customs charges that may occur with shipment.
- Hoi P'loy will invoice you for the products excluding VAT (15%), as it does not apply outside of South Africa. We will then require proof of export documents so we are able to ensure that the VAT exclusive prices are justified and fair.
TERMS OF DELIVERY
Please be aware than under certain circumstances beyond our control, including problems with availability, the delivery time may be longer than originally offered. In these cases we will notify you in advance by email about the extended delivery period. You will then have the option to cancel the order or confirm it and accept the new delivery period.
The delivery price does not include insurance on the products. If this is something that you feel strongly about or would like to inquire about, please contact us before placing your order so we are able to customise your shipping options and delivery costs.
When placing an order you are accountable for providing the correct shipping address, a telephone number and an email address. These details are of the utmost importance as it allows us to contact the relevant person in the scenario where the couriers are finding difficulty with delivery. Hoi P’loy will not be held responsible if the provided information is false or incorrect, causing the parcel delivery to be delayed or lost. The courier company will attempt to deliver your order 3 times before being returned to us. A return to sender scenario will incur new shipping charges.
