Welcome to the Hoi P’loy website. Please read this visitors agreement, by which you agree to accept the terms and conditions of this website. As a condition of your use of this website, you warrant to Hoi P’loy that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions and notices.

This website may alter the terms of this agreement at any given time. By continuing to use the service after we post any such changes, you accept this agreement as modified.

The materials provided on the Hoi P’loy website including all content, information, photographs, illustrations, graphics, names and logos are the property of Hoi P’loy and its licencors and are protected by copyright, trademark and other intellectual property laws. Materials are for personal, non-commercial use only. The contents of the Hoi P’loy website as described above may not be changed, copied, reproduced, sold, rented, used, supplemented or utilised in any other way without prior written permission from Hoi P’loy.

Store policies

Hoi P’loy Products

Hoi P’loy products have been designed specifically for South Africa’s 220-240 Volt electricity infrastructures and have been thoroughly tested and certified by the International Electrotechnical Commission. Our products conform to South African compulsory specifications which have met health, safety and environmental protection requirement standards. An environmental levy is paid for each and every light bulb that we sell

Hoi P’loy light bulbs are decorative filament light bulbs which are carefully handmade. We pride ourselves in offering the best quality to our customers. While great care is taken to maintain consistency, occasionally the handmade nature of our products result in variations within our product range. By purchasing our products you agree to respect and understand the rare occasion where variations may occur, so long as they are reasonable.

Photographs and diagrams of the products may occasionally be simplified or ‘photoshoped’ for marketing purposes in order to present the products in their best possible light. By making a purchase the buyer acknowledges that these standard marketing practices may apply, and that the actual products received may vary slightly from promotional materials. That said, we do our best to present our products in an honest and ethical manner.

In the very few cases, merchandise displayed for sale on our website or in our catalogue may not be available due to stock levels. The prices displayed on our website or in our catalogue are quoted in ZAR (South African Rand) and are valid and effective only in the Republic of South Africa.These prices are VAT inclusive. Prices may be changed at any time without prior notice, and in this case the updated prices will apply regardless of previous purchases.

Payment

Payment on our website is operated by PayFast - a secure, third party online payment service. PayFast is a South African payment gateway that accepts both Visa and Master Card credit cards nationally and internationally. Alternatively, you can send us a direct EFT with a proof of payment or pay via PayPal upon request.

Wholesale & Custom orders

Hoi P’loy currently holds exclusive distribution rights for our range of vintage bulbs and fabric covered cables in South Africa. We are able to accommodate small and large orders for both the retail and wholesale markets. Kindly contact us for further information or to find out more.

Warranties

24 MONTH WARRANTY ON COMPONENTS, ACCESSORIES AND LIGHTING PRODUCTS 
WHAT'S COVERED:
FAILURE TO PERFORM- All Hoi P'loy products are tested prior to dispatch, however on rare occasions, faults may become apparent after delivery.
BROKEN OR DAMAGED DURING TRANSIT - Applicable only in South Africa when being transported by Hoi P'loy's courier. Notification must be sent within 48 hours of receiving the product.
QUALITY OF WORKMANSHIP/FINISHING - The majority of Hoi P'loy's products are handmade which can sometimes result in varied results. Major imperfections should not be present and are covered under the warranty.
WHAT'S NOT COVERED:
FAILURE TO PERFORM - Improper use, such as but not limited to, incorrect voltage, incorrect installation
BROKEN OR DAMAGED DURING TRANSIT - All international orders, orders being transported by customer’s courier or customer collection.
QUALITY OF WORKMANSHIP - The majority of Hoi P’loy products are handmade, as such occasionally minor imperfections may occur.  These are deemed to be acceptable to the process and are not covered.  Oxidation of brass and copper is beyond our control, and customers should expect gradual tarnishing over time.

6 MONTH WARRANTY ON LIGHT BULBS
WHAT'S COVERED:
FAILURE TO PERFORM - All Hoi P’loy bulbs are tested prior to dispatch, however on rare occasions, negligence during transit could erode the integrity of the filament and may reduce the lifespan of the bulb. Notification must be sent within 6 months of receiving the bulb
BROKEN OR DAMAGED DURING TRANSIT - Applicable only when being transported by Hoi P’loy’s courier. Notification must be sent within 48 hours of receiving the product.
WHAT'S NOT COVERED:
FAILURE TO PERFORM - Improper use, such as but not limited to, incorrect voltage and incorrect installation.
BROKEN OR DAMAGED DURING TRANSIT -  All international orders. Orders being transported by customer’s own courier or customer collection.

Privacy Policy

Hoi P’loy is committed to protecting your privacy. This privacy policy informs you about our online collection, use and disclosure of personal information. The terms of this policy apply to all personal information collected by Hoi P’loy on the website and any other websites which may be linked to HoiPloy.com.

Collection of your Non-Personal and Personal Information

Hoi P’loy collects certain kinds of non-personal information, such as the website that may have referred you to us, your browser type, language and access times. We also may collect navigational information, including information about the links you click, the pages you view and other actions undertaken while on our site. Certain demographic information, such as your industry, may also be collected and may be linked to your personal profile information.

Use of your Personal Information

Hoi P’loy collects and uses your personal information to:

• process your transactions;
• provide customer service;
• perform research and analysis aimed at improving products, services and technologies, including sending you surveys;
• to communicate with you about your transactions, new products and services including transactions
• related communications such as welcome letters, billing reminders, and purchase confirmations; and
• we may also send you marketing emails to inform you of new products or services or other information or offers that may be of interest.

If you do not wish to receive marketing emails, you may at any time request to be removed from our mailing list.

Personal information collected by Hoi P’loy and its affiliates may be stored and processed in South Africa or any other country in which Hoi P’loy or its affiliates, subsidiaries or agents maintain facilities. By providing us with your personal information and using our sites or services, you consent to any such transfer of information outside of your country.

If you would like to know more about our privacy practices or if you would like to exercise any of your personal information protection rights (including the right to have your personal information deleted), please do not hesitate to contact us and let us know.

Disclosing your Personal Information

Except as set out in this privacy policy, Hoi P’loy does not disclose or sell your personal information to any third-parties.

We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as Hoi P’loy and (iii) shall be prohibited from using it for any other purpose.

Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. We reserve the right to disclose your personal information if required or if permitted to do so by law.

Consent of your Personal Information

By submitting personal information to us, you acknowledge and agree that you have consented to the collection, use and disclosure practices set out in this Privacy Policy as they relate to your personal information.

Personal Information Preferences

Hoi P’loy respects your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing emails from us, please unsubscribe or send us an email. If you choose not to receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails (e.g. confirmation emails and invoices).

Use of Cookies and Other Technologies

Hoi P’loy may use ‘cookies’ to enable you to sign into our services and to help personalize and improve your online experience.

A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, session identification number and your navigational history and preferences.

Cookies offer you many conveniences:

• They allow us to identify registered users when they return to the site so that they can retrieve previous image search results, access shopping carts, and view their previous invoices.
• Cookies also save you time by eliminating the need to repeatedly enter the same information.
• Cookies allow us to deliver personalized content to you, including search results and targeted advertising.
• Cookies help to protect your security by checking your login details and may help prevent fraud.
• Cookies remember your preferences when using the site.

We strive to make this site user-friendly and relevant while our primary objective is to deliver more personalized products and services to you. For this purpose, Hoi P’loy also works with third party partners who use cookies on our site. This helps to:

• Measure and analyze aggregate usage and volume statistical information from our users on our site. Information gathered may include, but is not limited to the following: activity of the user browser when the user is visiting the site, the site path of users, general information regarding the visitor’s internet service provider and host, and the time users come to the site.
• Remember our users’ previous search of products and services, and dynamically display more relevant content to them.
• Record users’ behaviour on our site, such as pages visited, emails clicked, forms completed and products and services purchased to create customized advertisements and communications that better meet your needs.
• Evaluate user traffic and behaviour on the site to compile activity reports for our internal use only.
• Conduct research and diagnostics to improve our products and services.
• Identify users arriving at the site via a referral from an affiliate website or sponsored link.

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. Web beacons allow us to measure the actions of a user opening the page that contained the web beacon. We use web beacons to assist us in determining how many users have visited certain pages or opened messages or newsletters, improve user experience and manage site content. When you click on a link on a page with a web beacon, we may record your response to customize our offerings to you.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. Please be aware that the site is optimally designed to operate with cookies enabled in your internet browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies but you will be able to perform basic navigation through the site. Disabling cookies may negatively impact your experience of the site.

Security of your Personal Information

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information including without limitation:

• limiting access to your personal information to those of our employees who require it to provide services to you;
• requiring employees to sign confidentiality agreements to protect customer and other confidential information;
• ensuring that third-party service providers sign confidentiality agreements to maintain the confidentiality of your personal information and not to use it for any unauthorized purposes;
• personal information collected is retained as long as it is reasonably required for the purposes it was collected;
• storing your personal information in secure computer systems which protect it from unauthorized access or use.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Links

We may link to websites, including those of our subsidiaries and third-party content providers, that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.

Changes to this Privacy Policy

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the top of the policy. If there are material changes to this statement or in how Hoi P’loy will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our sites.