Terms & Conditions
Welcome to the Hoi P’loy website. Please read this visitors agreement, by which you agree to accept the terms and conditions of this website.
As a condition of your use of this website, you warrant to Hoi P’loy that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions and notices.
This website may alter the terms of this agreement at any given time. By continuing to use the service after we post any such changes, you accept this agreement as modified.
The materials provided on the Hoi P’loy website including all content, information, photographs, illustrations, graphics, names and logos are the property of Hoi P’loy and its licencors and are protected by copyright, trademark and other intellectual property laws. Materials are for personal, non-commercial use only. The contents of the Hoi P’loy website as described above may not be changed, copied, reproduced, sold, rented, used, supplemented or utilised in any other way without prior written permission from Hoi P’loy.
Hoi P’loy Products
Hoi P’loy products have been designed specifically for South Africa’s 220-240 Volt electricity infrastructures and have been thoroughly tested and certified by the International Electrotechnical Commission. Our products conform to South African compulsory specifications which have met health, safety and environmental protection requirement standards. An environmental levy is paid for each and every light bulb that we sell.
Hoi P’loy light bulbs are decorative filament light bulbs which are carefully handmade. We pride ourselves in offering the best quality to our customers. While great care is taken to maintain consistency, occasionally the handmade nature of our products result in variations within our product range. By purchasing our products you agree to respect and understand the rare occasion where variations may occur, so long as they are reasonable.
Photographs and diagrams of the products may occasionally be simplified or ‘photoshoped’ for marketing purposes in order to present the products in their best possible light. By making a purchase the buyer acknowledges that these standard marketing practices may apply, and that the actual products received may vary slightly from promotional materials. That said, we do our best to present our products in an honest and ethical manner.
In the very few cases, merchandise displayed for sale on our website or in our catalogue may not be available due to stock levels. The prices displayed on our website or in our catalogue are quoted in ZAR (South African Rand) and are valid and effective only in the Republic of South Africa.These prices are VAT inclusive.
Prices may be changed at any time without prior notice, and in this case the updated prices will apply regardless of previous purchases.
Payment on our website is operated by PayFast - a secure, third party online payment service. PayFast is a South African payment gateway that accepts both Visa and Master Card credit cards nationally and internationally. Alternatively, you can send us a direct EFT with a proof of payment or pay via PayPal upon request.
Wholesale & Custom orders
Hoi P’loy currently holds exclusive distribution rights for our range of vintage bulbs and fabric covered cables in South Africa. We are able to accommodate small and large orders for both the retail and wholesale markets. Kindly contact us for further information or to find out more.
Collection of your Non-Personal and Personal Information
Hoi P’loy collects certain kinds of non-personal information, such as the website that may have referred you to us, your browser type, language and access times. We also may collect navigational information, including information about the links you click, the pages you view and other actions undertaken while on our site. Certain demographic information, such as your industry, may also be collected and may be linked to your personal profile information.
Use of your Personal Information
Hoi P’loy collects and uses your personal information to:
If you do not wish to receive marketing emails, you may at any time request to be removed from our mailing list.
Personal information collected by Hoi P’loy and its affiliates may be stored and processed in South Africa or any other country in which Hoi P’loy or its affiliates, subsidiaries or agents maintain facilities. By providing us with your personal information and using our sites or services, you consent to any such transfer of information outside of your country.
If you would like to know more about our privacy practices or if you would like to exercise any of your personal information protection rights (including the right to have your personal information deleted), please do not hesitate to contact us and let us know.
Disclosing your Personal Information
We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as Hoi P’loy and (iii) shall be prohibited from using it for any other purpose.
Information about our customers, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which personal information would be transferred as one of the business assets of the company. We reserve the right to disclose your personal information if required or if permitted to do so by law.
Consent of your Personal Information
Personal Information Preferences
Hoi P’loy respects your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing emails from us, please unsubscribe or send us an email.
If you choose not to receive marketing emails, please be advised that you will continue to receive transactional or account communications and emails (e.g. confirmation emails and invoices).
Hoi P’loy may use ‘cookies’ to enable you to sign into our services and to help personalize and improve your online experience.
A cookie is a small text file that is placed on your hard drive or device. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, session identification number and your navigational history and preferences.
Cookies offer you many conveniences:
In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. Web beacons allow us to measure the actions of a user opening the page that contained the web beacon. We use web beacons to assist us in determining how many users have visited certain pages or opened messages or newsletters, improve user experience and manage site content. When you click on a link on a page with a web beacon, we may record your response to customize our offerings to you.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. Please be aware that the site is optimally designed to operate with cookies enabled in your internet browser. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies but you will be able to perform basic navigation through the site. Disabling cookies may negatively impact your experience of the site.
Security of your Personal Information
The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information including without limitation:
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.
We may link to websites, including those of our subsidiaries and third-party content providers, that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.