Frequently Asked Questions
1. Do we sell flowers?
Unfortunately not. Hoy P’loy Florist is in Hyde Park, Johannesburg. Phone : 011 325 5836
2. Can I order online?
Yes you can, and we deliver nationally and internationally.
- Cape Town City Bowl area : Free of Charge
- Western Cape, South Africa : R 80
- South Africa Nation Wide : R 120
- International order : Contact us to receive the most suitable shipping quote for your order
3. How long does it take to receive the order?
Your order is our priority. For South African residents, we dispatch orders that are placed before 12 pm on the same day for next day’s delivery.
Your parcel should be delivered to you on the next day if it is a small parcel and if the provided address is accessibly located.
Parcels that are larger ( >2 kg’s) and are going to remote areas will be delivered to you between 24-72 hours.
4. What do I do if I receive a broken light bulb or damaged product in the couriered box?
Please contact us within 24 hours via email with a photo of the broken item and we will advise further.
5. What do I need to install these beautiful lights?
You will need lamp holder which holds the light bulb and the cable that connects the lamp holder to the ceiling. To attach the cable to the ceiling, you will need a ceiling cup/ ceiling rose to cover the connecting point. You can find more information on exactly what is required for each light fitting on the Fittings and Lighting page.
6. Is the Fabric Cable Cord priced per metre?
Yes, we sell the fabric cable per meter. We supply in full lengths but you are welcome to contact us should you need custom lengths cut. If you are ordering online and would like us to cut your ordered length into shorter multiple lengths please stipulate this at the notes section once you have checked out, and we will do so for your convenience.
7. How long do the light bulbs last?
Our light bulbs are similar to other incandescent light bulbs and they are handmade. The average life span is around 3,000 hours which is between 4-8 months or longer depending on the environment and how often they are used.
8. Do the light bulbs come with a guarantee?
In the unlikely scenario where a light bulb might fail to perform, please contact us within 30 days to arrange a replacement. Although each light bulb is individually tested and carefully packaged before leaving our studio, negligence during transit could reduce the life span of the filament. When accessing the damages it is difficult to pin point exactly what may have caused the light bulb to short – it could be due to power surges, transportation or even the light bulb itself.
9. Can the bulbs be dimmed?
Yes, you can dim the bulbs on an approved dimmer.
10. Am I able to use the bulbs with existing fittings?
Certainly. Please be sure of the lamp fitting, whether it is a Bayonet base / B22/BC (two pins) or Edison Screw/ E27/ES (screw) base.
11. Which light bulb is the brightest?
Our bulbs range between 11W, 25W and 40W. The 40W would be the brightest while also emitting a warm amber glow. However we have found that the vertical sprial filament is slightly brighter than the rest of the bulbs.
12. Are the light bulbs energy saving?
We do offer an LED and CFL light bulb option. However our signature incandescent light bulbs are, at the highest, 40W which consume less energy than the usual 100W bulbs.
Please contact us should you have any questions or need any assistance. We are always here to help.