Concierge/ Customer Service/ Store Manager/ Coordinator/ Front of House/ Product Guru
Be a Brand Ambassador with extensive knowledge on our product range and options. The top priority of this role is to provide a phenomenal customer experience by maintaining the showroom, engaging with customers through in person consultations, telephone calls and email correspondence.
Age 25+ with a friendly disposition, and extensive experience in customer service roles. A natural problem solving personality, who identifies opportunities for improvement, and takes initiative in a responsible way to proactively elevate customer experience. A level of maturity in approach mixed with a sense of playfulness is a must. This person should also have a sense of fashion, design/decor trends. This person must be upbeat, and should handle difficult customers or frustrating circumstances with grace. They should have empathy for both the customer and the Hoi P'loy support team.
Be a good host by welcoming customers who come through the door, making sure hands are sanitized, drinks are offered if they need to wait
Opening doors, welcome clients in
Answer phone calls
Assist with queries by phone and emails
Respond to website query and follow up
Guide customers to make a purchase online (phone call)
Follow up on all pending quotes (retail & trade), completed retail orders
Follow up by phone call and give a report on customer experience
Make sure the showroom is presentable. Make sure the showroom is tidy. Stock is replenished. Things are cleaned. Items are maintained
Curate the showroom & shop front windows monthly
Identify new business/ marketing opportunities that present themselves and report back to directors on a regular basis
Resolve conflicts with customer service
Be the face of the company at events & expos
Provide sales admin support by processing sales when needed
Work experience and Skills
Service related roles such as positions in hospitality industry (hotels, restaurants, boutique stores)
Proficient in English, written and spoken
Computer literate (email, Microsoft Word, Google Docs/Sheets, Excel)
Basic office/sales admin
Sales experience is a plus
Matric Certificate (Tertiary is a bonus)
At least 3 years relevant work experience
Full time applicants only
What's on offer?
Full time position with promising career prospects in a growing company
Being part of a dynamic team in a creative industry
Training regarding our products and industry
Stationed in a recently upgraded/converted industrial showroom space.
Brief cover letter explaining why you're ideal for this job
Please email: email@example.com
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