Store Policies 

Terms & Conditions

Welcome to the Hoi P’loy website.  Please read this visitors agreement,  by which you agree to accept the terms and conditions of this website. As a condition of your use of this website, you warrant to Hoi P’loy that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions and notices.

This website may alter the terms of this agreement at any given time. By continuing to use the service after we post any such changes, you accept this agreement as modified.

The materials provided on the Hoi P’loy website including all content, information, photographs, illustrations, graphics, names and logos are the property of Hoi P’loy and its licencors and are protected by copyright, trademark and other intellectual property laws. Materials are for personal, non-commercial use only. The contents of the Hoi P’loy website as described above may not be changed, copied, reproduced, sold, rented, used, supplemented or utilised in any other way without prior written permission from Hoi P’loy.

Hoi P’loy Products

Hoi P’loy products have been designed specifically for South Africa’s 220-240 Volt electricity infrastructures and have been thoroughly tested and certified by the International Electrotechnical Commission. Our products conform to South African compulsory specifications which have met health, safety and environmental protection requirement standards. An environmental levy is paid for each and every light bulb that we sell.

Hoi P’loy light bulbs are decorative filament light bulbs which are carefully handmade. We pride ourselves in offering the best quality to our customers. While great care is taken to maintain consistency, occasionally the handmade nature of our products result in variations within our product range. By purchasing our products you agree to respect and understand the rare occasion where variations may occur, so long as they are reasonable.

Photographs and diagrams of the products may occasionally be simplified or ‘photoshoped’  for marketing purposes in order to present the products in their best possible light. By making a purchase the buyer acknowledges that these standard marketing practices may apply, and that the actual products received may vary slightly from promotional materials. That said, we do our best to present our products in an honest and ethical manner.

In the very few cases, merchandise displayed for sale on our website or in our catalogue may not be available due to stock levels. The prices displayed on our website or in our catalogue are quoted in ZAR (South African Rand) and are valid and effective only in the Republic of South Africa.These prices are VAT inclusive. Prices may be changed at any time without prior notice, and in this case the updated prices will apply regardless of previous purchases.

Payment 

Payment on our website is operated by PayFast - a secure, third party online payment service. PayFast is a South African payment gateway that accepts both Visa and Master Card credit cards nationally and internationally. Alternatively, you can send us a direct EFT with a proof of payment or pay via PayPal upon request.

Wholesale & Custom orders

Hoi P’loy currently holds exclusive distribution rights for our range of vintage bulbs and fabric covered cables in South Africa. We are able to accommodate small and large orders for both the retail and wholesale markets. Kindly contact us for further information or to find out more.

Delivery

Hoi P’loy is based in Cape Town, South Africa

Cost of Delivery 

The delivery cost depends on the parcel weight, dimensions and area of delivery. The price is calculated according to the tariffs set by our courier company. However, we have done our best to source the most cost effective and reliable agent.

Important note for any international orders:

  • As an international buyer you are responsible for any and all duties and custom charges that may occur with shipment.
  • Hoi P’loy will invoice you for the products excluding VAT (14%), as it does not apply outside of South Africa. However we would then need the proof of export documents so we are able to ensure that the VAT exclusive prices are justified and fair.

Terms of Delivery

Please be aware than under certain circumstances beyond our control, including problems with availability – the delivery time may be longer than originally offered. In these cases we will notify you in advance by email about the extended delivery period. You will then have the option to cancel the order or confirm it and accept the new delivery period. Alternatively you could amend you order including other available products.

The delivery price does not include insurance on the products. If this is something that you feel strongly about or would like to inquire about, please contact us before placing your order so we are able to customise your shipping options and delivery costs.

When placing an order you are accountable for providing the correct shipping address, a telephone number and an email address. These details are of the utmost importance as it allows us to contact the relevant person in the scenario where the couriers are finding difficulty with delivery. Hoi P’loy will not be held responsible if the provided information is false or incorrect, causing the parcel delivery to be delayed or lost.

Freight Damage & Returns

Please inspect your order the moment you receive it. We are very precise and thorough when packaging for delivery, but our products by nature are fragile. We advise you upon reception of the parcel to check its condition, and in the case of detection of inaccuracies of the product, please contact us within 24 hours of the delivery date so we are able to arrange for an exchange. We ask you to save all cartons, packing materials and your damaged or unwanted items so we are able to investigate further from our side. We will assist in arranging the best way to return it as soon as you contact us.

Again, checking over your products immediately after receipt  is important as to ensure that the items you received  is precisely what  you were expecting and what you ordered. Please notify us immediately if there are any discrepancies with your order.

Returns 

Your satisfaction is very important to us. If, for any reason a purchase or delivery fails to meet your expectations, we will gladly exchange or refund the item within 10 days of the delivery date. Unfortunately we are unable to accept return items that have been installed or items that are not in their original condition. We also cannot accept returns for any products that have been ordered with custom specifications. An example of this might be a piece of fabric cable cord that has been cut according to the customer’s own dimension requirements. The customer is responsible for all return shipping costs and all shipping costs are non-refundable.